Des Moines University Medicine and Health Sciences desires to resolve student grievances, complaints, and concerns in an expeditious, fair and amicable manner. Students who desire to resolve a grievance should follow DMU’s student complaint and appeal procedures outlined in the student handbook. However, if an issue cannot be resolved internally, a complaint may be filed with appropriate state agencies as identified below:
All Students
All students may contact the Bureau of Iowa College Aid (Iowa College Aid) within the Iowa Department of Education with further questions about DMU’s authority to operate in Iowa and provide distance learning in other states and to file complaints regarding the university.
Bureau of Iowa College Aid, Iowa Department of Education
- Iowa Department of Education — State Authorization Website
- Iowa Department of Education — Student Complaints Webpage
- 400 E 14th St., Des Moines, Iowa 50319-0416
- Call toll-free at 877-272-4456
DMU Accrediting Bodies
All students may also file a complaint with DMU accrediting bodies.
Distance Learning Students
Distance learning students in other states also may file complaints within their home state. The student grievance contact information for individual states provides phone numbers, emails or links to state education agencies.
List of State Agencies
- Missouri
- Montana
- Nebraska
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Vermont
- Virginia
- Washington
- West Virginia
- Wisconsin
- Wyoming
- Puerto Rico
Puerto Rico Council on Education
PO Box 1900, San Juan, PR 00910-1900